FAQ:

1. How do we know these products are authentic?

We liaise with brands and designers in order to attain the discounts we know our members love. We guarantee the authenticity of each and every product we sell.

2. Is there an Salomon shop or catalogue?

We only sell online, at trail-running.us. We do not have a store or a catalogue. Our promotions only last for a short while, so a catalogue would quickly become out-of-date.

3. Can I ship a package to another address?

Yes, you can. Your ship-to address can be different from your billing address But Your billing address must match your credit card given.

Please Email us the New address in such  style :

name, no. of the house
street .city name
postal code and country and phone number

 4. Can I cancel my order?

You can, but please fast! Please email us as soon as you can, so we can help you cancel it before it's shipped. Once your order reaches a certain point in the shipping process, we are unable to make it stop not sent.

5. What is the delivery?

We offer international delivery.

6. Can I track my order?

Yes. After the order was shipped we will send you an email with the tracking number and the tracking link, so that you can find out where your order is.

7. I received a damaged or defective item

Please Email our customer service immediately and send us the photos to show the problem. Please send your order number and details on the damaged or defective merchandise. We will instruct you on how to proceed.

8. I miss an item

Please Email our customer service department with your order number. We will instruct you on how to proceed.

9. I received the wrong item
Please Email our customer service department and send us the photos to show the problem. If the correct item is in stock, we will ship it to you immediately. Your will pay for the return postage. However, you will be refunded the return postage immediately once our merchandise has been returned.

 

Payment:

1). Visa

Visa provide the brand, systems, services and rules that make electronic payments between millions of consumers, retailers, businesses and governments happen. And Visa continually invest and innovate to create new and better ways to pay and be paid.

Whenever, wherever and however you pay, Visa can help

No other payment brand is more widely accepted around the world than Visa – and no other brand is more trusted to provide simple, secure, cashless payment.

Visa gives you easy access to your money and allows you to do so much more than cash ever could. You can pay, simple and secure, in person, online, over the phone or through the mail. You can keep track of your spending. You can manage your money. And you can stay in control.

Visa is also reliable. Its systems are available 100% of the time.

And, if anything goes wrong, you are safe with Visa. Its rules protect you against loss, fraud and theft.

2). MasterCard

MasterCard Incorporated or MasterCard Worldwide is an American multinational financial services corporation headquartered in the MasterCard International Global Headquarters, Purchase, New York, United States, in Westchester County.

MasterCard SecureCode is a new service that enhances your existing MasterCard card. A private code gives added protection against unauthorized use of your card when you shop at participating online merchants.

Once you've registered and created your own private SecureCode, you will be automatically prompted by your card issuer to type in your SecureCode each time you make a purchase at participating online stores/retailers. Then your SecureCode will be quickly confirmed by your card issuer to complete your purchase. Your SecureCode will never be shared with the store/retailer and using it is as easy as entering your PIN at an ATM.

 * Why was my order canceled?

Your order may be cancelled for several reasons (out of stock, not able to fulfill, or fraud alerts). You will receive a notification saying your order was cancelled at which point you would need to contact us to figure out why and to replace the order, Or you can change another payment method to try.

 

Shipment:

We have partnered with a number of reputable shipping companies for the destinations we service, including DHLTNTUPSFeDEXEMSAirMail and so on. Whenever the order dispatches, we will send you track number so you can follow the status.

1. Please go to logistics website to check the newest shipping information.Because the web information update slow, sometimes does not display the informations, so please patience waiting for more some days.Thank you!

2: Sometimes shipping time have some delay,please contact us to extend the time of the goods, thank you for your understanding and patience waiting!

Here are the links to all the delivery companies we use so you can track your order:

DHLhttp://www.dhl.com/en.html

FedExhttp://www.fedex.com/us/track/

UPShttp://www.ups.com/tracking/tracking.html

TNThttp://www.tnt.com/portal/location/en.html

Recommendhttp://www.17track.net/en/

We understands that getting your items quickly is important to you, so we make every effort to process your order quickly.

If you have any additional shipping inquiries, please do not hesitate to contact us.Thank you!

* The following facts may delay the delivery:

1.Your order is large in quantity, so we will take more time to prepare your products.If the order is too large to deliver in one time, we just need to divide them and send them out in several times.

2.Special days: Orders will be delayed shipped out as some special days, such as weekends, holidays and other special days. As our clients will be off,we need extra days to process the order.

3.Climate or other reasons: Usually the total delivery is 7-10 days, while as the climate or other reasons, the delivery may need more days.

 

* I couldn't find an answer to my question. How should I contact trail-running.us?

In order to keep track and record of all of our communications, the only form of contacting us is through email. Please click Contact Us.